What we do (and don’t do) with the information you provide us.
Matrix Education Pty Ltd (ACN 090 093 806) (we, us or our) is bound by the Privacy Act 1988 (Cth) (Privacy Act) and the Australian Privacy Principles (APPs).
By providing us with personal information about another person, you expressly represent and warrant that:
you are authorised to provide that information to us;
you have obtained express consent of the individual to disclose their personal information to us for its relevant use;
you have complied with the APPs in collecting that personal information;
you have informed that person about the contents of this Policy including who we are, how we use and disclose personal information that we obtained from you.
What personal information do we collect
The types of personal information that we collect and hold depends on the type of dealings you have with us. It may include, without limitation:
information about students and their parents or guardians (such as name, contact details, age, gender, school, grades and payment details);
information about job applicants, staff members, visitors and volunteers (such as name, contact details, qualifications, work history, working with children check, tax file numbers and banking details); and
information about individuals who are physically on campus (such as image and other personal information collected via CCTV surveillance systems installed on campus).
How we may use your personal information
We may use your personal information for the following purposes:
to verify your identity;
to set up and activate your account with us;
to respond to your expression of interest to enrol or purchase our product or service;
to understand your requirements and enable us to provide a product or service to you;
to set up, administer and manage our products and services;
to facilitate and process your enrolment, charging, billing and payments;
to research and develop our services;
to carry out or respond to your queries;
to provide information to you that you have requested;
to maintain and develop our business systems and infrastructure, including testing these systems;
to comply with our legal obligations;
to analyse and measure how our services are used;
to analyse and measure how you are interacting with our websites;
to provide to external parties such as affiliates and other trusted businesses or persons to process and analyse it for us;
to share non-personally identifiable information publicly and with our partners – like publishers, advertisers, developers, or rights holders;
to facilitate reviews and to seek your feedback in relation to our products and services.
where you submit a job application to us, to assess your suitability;
for security, fraud and loss prevention purposes.
Use and disclosure of your personal information
We may share or disclose your personal information with our partners for the purposes described in the “How we use your personal information” section above in relation to any products or services that they may provide to you.
We may also share or disclose your personal information with third party service providers for the purposes of their contracted services to us, including research, information technology support, mailing or sending of documentation to you electronically or physically, security, banking, payment processing, collecting of debts, enforcing your compliance with contracts between you and us, credit reporting, data storage and marketing.
In these instances, we will require third party service providers to also comply with the APPs.
We may also share or disclose your personal information with others where:
we are required or authorised by law to do so;
you have expressly consented to the disclosure or the consent may be reasonably inferred from the circumstances; or
we are otherwise permitted to disclose the information under the Privacy Act. If the ownership or control of all or part of our business changes, we may transfer your personal information to the new owner.
Security of your personal information
We may hold your personal information in:
databases (both internal and cloud basis);
telephone recordings; and
in paper forms.
We have implemented and administer appropriate internal processes and management to protect your personal information from loss, misuse or interference from unauthorised access, modification or destruction, which include, but not limited to:
computer and network security measures such as firewalls and passwords;
limited internal access to your personal information; and
destroying or de-identifying personal information pursuant to our policies where we no longer require your personal information for the purposes for which it was collected or for any secondary purpose permitted under the APPs.
We have also contracted with third party service providers who administer and maintain industry standard technology and procedures in respect of information management and secure storing.
We have strong encryption IT systems in place to ensure that your billing or payment details are securely protected..
Links to other websites
Our Website may contain links to websites which are owned or operated by other parties.
You should make your own enquiries as to the privacy policies of these parties.
We are not responsible for information on, or the privacy practices of, such websites.
Access and correction
You may access or request correction of the personal information that we hold about you by contacting us using the contact details set out under the heading “Contact details” below. There are some circumstances in which we are not required to give you access to your personal information.
There is no charge for requesting access to your personal information, but we may require you to meet our reasonable costs in providing you with access (such as photocopying costs or costs for time spent on collating large amounts of material).
We will respond to your requests to access or correct personal information in a reasonable time and will take all reasonable steps to ensure that the personal information we hold about you remains accurate and up to date.
We do not disclose your personal information to recipients which are located outside Australia.
Questions and complaints
If you have a question or complaint about this policy, our collection of your personal information or the way in which we deal with your personal information, please contact us using the contact details set out under the heading “Contact details” below.
We may ask you to submit your complaint in writing. We may discuss and share your complaint with our staff and our service providers and others as required and appropriate.
We will investigate any complaint you make to us and attempt to resolve that complaint in a timely manner considering all the circumstances of the complaint. If you disagree with our decision, you may refer your complaint to the Office of the Australian Information Commissioner by: