What we do (and don’t do) with the information you provide us.
Matrix Education Pty Ltd (ACN 090 093 806) (we, us or our) is bound by the Privacy Act 1988 (Cth) (Privacy Act) and the Australian Privacy Principles (APPs).
By accepting this Policy or providing your personal information to us, you consent to the use of your personal information in accordance with this Policy.
If you do not provide us with your personal information, we may not be able to provide you with our services, communicate with you or respond to your enquiries.
By providing us with personal information about another person, you expressly represent and warrant that:
The types of personal information that we collect and hold depends on the type of dealings you have with us. It may include, without limitation:
We may use your personal information for the following purposes:
We may share or disclose your personal information with our partners for the purposes described in the “How we use your personal information” section above in relation to any products or services that they may provide to you.
We may also share or disclose your personal information with third party service providers for the purposes of their contracted services to us, including research, information technology support, mailing or sending of documentation to you electronically or physically, security, banking, payment processing, collecting of debts, enforcing your compliance with contracts between you and us, credit reporting, data storage and marketing.
In these instances, we will require third party service providers to also comply with the APPs.
We may also share or disclose your personal information with others where:
We may hold your personal information in:
We have implemented and administer appropriate internal processes and management to protect your personal information from loss, misuse or interference from unauthorised access, modification or destruction, which include, but not limited to:
We have also contracted with third party service providers who administer and maintain industry standard technology and procedures in respect of information management and secure storing.
We have strong encryption IT systems in place to ensure that your billing or payment details are securely protected..
Our Website may contain links to websites which are owned or operated by other parties.
You should make your own enquiries as to the privacy policies of these parties.
We are not responsible for information on, or the privacy practices of, such websites.
You may access or request correction of the personal information that we hold about you by contacting us using the contact details set out under the heading “Contact details” below. There are some circumstances in which we are not required to give you access to your personal information.
There is no charge for requesting access to your personal information, but we may require you to meet our reasonable costs in providing you with access (such as photocopying costs or costs for time spent on collating large amounts of material).
We will respond to your requests to access or correct personal information in a reasonable time and will take all reasonable steps to ensure that the personal information we hold about you remains accurate and up to date.
We do not disclose your personal information to recipients which are located outside Australia.
If you have a question or complaint about this policy, our collection of your personal information or the way in which we deal with your personal information, please contact us using the contact details set out under the heading “Contact details” below.
We may ask you to submit your complaint in writing. We may discuss and share your complaint with our staff and our service providers and others as required and appropriate.
We will investigate any complaint you make to us and attempt to resolve that complaint in a timely manner considering all the circumstances of the complaint. If you disagree with our decision, you may refer your complaint to the Office of the Australian Information Commissioner by:
You can contact us by:
We may from time to time change our Policy. Any changes to our Policy will be published on our website.
You are strongly advised to regularly check and read our Policy.