This agreement is between Matrix Education (Matrix) of Level 4, 210 Clarence Street, SYDNEY NSW 2000, Australia and you should you wish to apply for the “Free Trial Lesson” promotion (promotion) offered by Matrix and/or receives any benefits under the promotion.
This promotion is only available for new students who have never previously enrolled at Matrix. If you are a current Matrix student or previously enrolled (or attended) any lesson at Matrix, you are NOT eligible for this promotion. However, you may still be eligible for other promotions such as “First Lesson Money Back Guarantee”. Please ask one of our Service Team Members for more information about which promotion you may be eligible for.
Must be enrolled at school
Under this promotion, you can only apply for a course that you are already enrolled at your attending school. Matrix reserves its right to request from you a written evidence (eg, school timetable, etc) before accepting your application for the promotion.
An application is only deemed as valid if all the required information on the form (eg, full name of student and parent, email address, mobile number, etc) is provided and the form is submitted online via our website. Once an application is received by Matrix it will be assessed against the eligibility criteria. Once your application is deemed as successful, you will be placed in our ‘Free Trial Lesson Waitlist’ and we will contact you to confirm this. Please note that it may take up to 48 hours before we respond to your application or enquiry. Please also note that Matrix reserves its right to decline any applications under their discretion.
Timeline & Availability
Free trial lessons are only offered between week 1 and 3 of regular terms and are subject to its class/placement availability at the time. During holiday courses, free trial lessons are only offered for lesson 1 or 2. Once you have been allocated to a free trial lesson, you will be contacted by our Service Team and we will discuss your options.
Once you have been offered a free trial lesson and you accepted the offer, you must attend the lesson as scheduled. If you cannot attend the scheduled lesson anymore, please contact our Service Team on 1300 008 008 at least 24 hours prior to the scheduled class commencement time so the spot can be offered to the next student on the waitlist. You will be placed back on the waitlist.
For no show (or cancellation with less than 24 hours’ notice) your application will be lapsed, and you will not be able to apply for this promotion again. However, you may still be eligible for other promotions such as “First Lesson Money Back Guarantee”.
Cancellation by Matrix
Matrix reserves its right to cancel any scheduled free trial lessons at their sole discretion. If your scheduled free trial lesson has been cancelled by Matrix, we will endeavour to find an alternative option for you.
Free trial lesson placements are non-transferable between classes or students.
Not in conjunction with other promotions
This promotion is not available in conjunction with any other Matrix promotions (eg, “First Lesson Money Back Guarantee”, etc).
You still have more questions? Please contact our Customer Service Team by emailing firstname.lastname@example.org or by calling 1300 008 008.