Enrolment Terms and Conditions (Parent and Student Agreement)

These terms and conditions are to be agreed by parents or guardians when they accept an offer of an enrolment for a student at Matrix Education. These terms and conditions supersede any prior agreements you may have entered into with us for our services.

Capitalised expressions are defined in Schedule 1 to this agreement.

We understand, acknowledge and agree to the following:

Fees

1         Once we accept an offer of an enrolment at Matrix, we are committed to one full term for every course in which a student is enrolled and the respective fees are immediately and fully payable.

2         We agree to pay Matrix a one off enrolment fee which is non-refundable.

3         Unless we notify Matrix by the end of a current term to terminate the enrolment for the following term, Matrix will enrol the student for the following term. In such circumstances the student’s enrolment for the following term is automatically confirmed and the respective fees are immediately and fully payable on the next scheduled direct debit date.

4         Matrix may suspend or terminate the enrolment of the student whose fees are in arrears.

5         No credit or refund, either in whole or in part, will be provided if the student is absent due to any reason such as illness, leave, enrolment suspension or termination.

6         If a lesson is postponed or changes made due to an event (eg, teacher’s illness, natural disaster, power outage, etc) the postponed lesson will be rescheduled to a later date, or a substitute teacher may take the class. No credit or refund, either in whole or in part, will be provided in this regard.

7         If Matrix resources are lost or missing, we must request for a replacement which will be at the sole discretion of Matrix. A fee will apply if the replacement is issued.

8         Interest on unpaid amounts due and payable to Matrix will apply at 10% per annum.

 

Direct Debit

9         For the fees payable to Matrix, we authorise Matrix to:
a.       Debit from our nominated account (the details of which we provided to you over the phone, or in the Direct Debit Request form),
b.       For an amount that is confirmed in our enrolment confirmation letter and/or tax invoice (sent via email).

10     Matrix may debit or charge us through the Bulk Electronic Clearing System (BECS) and that direct debiting through BECS is not available on all accounts. As such, we must provide a valid credit or debit card to Matrix which will allow direct debiting through BECS.

11     Matrix may contact our financial institution to verify the details of our nominated account.

12     We understand our credit card details provided to Matrix will be securely held with a specialist external service provider, Cloud Payments in their Tier 1 PCI compliant systems. This authorisation is to remain in force until the enrolment is terminated and any outstanding fees are paid in full.

13     It is our responsibility that:

a.       Our account information supplied to Matrix is correct by checking it against a recent statement from our financial institution,

b.       Our account information is always up to date,

c.       Our nominated account can accept direct debits through the BECS,

d.       Sufficient funds are available in the nominated account to meet a payment on its due date,

e.       If we believe a payment has been incorrectly initiated, or there is a discrepancy in a payment amount, we must contact Matrix immediately using the below contact information and notify the issue/s:

Matrix Education
Phone: 1300 008 008
Email: accounts@matrix.edu.au
Head Office: Level 4, 210 Clarence Street, SYDNEY NSW 2000
Mail: PO Box Q282 QVB NSW 1230

14     Direct debit may take up to 5 days to come out of our account.

15     Direct debit related investigations upon our inquiry to Matrix could take up to 7 days for Matrix to investigate and respond.

16     Refunds may take up to 14 days to appear in our account depending on the financial institution of our nominated account.

17     Credit transfers could take up to 5 days to appear in our Matrix account.

18     Direct debits usually occur on the 8th of each month (for quarterly payers, direct debits occur on the 8th of the first month of each quarter) and depending on the schedule of the lessons, the first lesson date may be after the payment date.

19     For declined transactions the following procedures and policies will apply:

a.       The enrolment may be suspended until the outstanding fee is paid,

b.       A late fee may apply on each declined transaction,

c.       Without notice, Matrix can attempt to debit the nominated account up to 5 times and the above late fee may apply on each declined transaction,

d.       Matrix is not liable for any dishonour fees charged by our financial institution,

e.       After 5 consecutive unsuccessful direct debit attempts, Matrix can refer the matter to an external debt collector and we are liable for any costs incurred by Matrix as a consequence of covering payment.

20     If our financial institution requests Matrix to disclose our personal information in connection with a claim made to correct/investigate an alleged incorrect or wrongful debit or otherwise as required by law, Matrix may disclose the requested information to our financial institution.

21     Matrix will provide at least 14 days prior notice if any terms in this T&C change.

 

Students

22     All Matrix students are to support the ethos and to abide by the Matrix Policies which form part of this agreement and which are included at the lower section of this agreement. This includes but is not limited to:

a.       Student Code of Conduct

b.       Enrolment Policy

c.       Resources Policy

d.       Workshop Policy

e.       Waiting List Policy

Prior to signing this agreement, we have been given a reasonable opportunity to view those policies.

Matrix reserves the right to amend Matrix Policies in its sole discretion from time to time having regard to changes developments in curriculum, the education sector, legal and regulatory amendments, and economic conditions.  We and our students agree to abide by Matrix Policies as amended from time to time.

23     All Matrix students are required to behave in a respectful manner to other students and Matrix staff at all times.

24     Matrix reserves the right to suspend or terminate any enrolment at their sole discretion.

25     Class changes can only be made once per term and is subject to class availability at the time of request.

26     The student’s personal property is not insured by Matrix and it does not accept any responsibility for loss.

27     We will be liable for costs incurred by a student intentionally damaging Matrix property.

28     From time to time, Matrix may request that we provide the student’s school exam results, HSC results, ATAR results, photographs, quotes or other text in relation to their studies.  We agree to provide such information and documents as requested by Matrix and irrevocably grant Matrix a perpetual and royalty-free licence to use such information and documents. This clause survives termination or other ending of this agreement.

 

Copyright and confidential information

29     Matrix Academic Resources are copyright and Confidential Information.

30     Matrix Academic Resources are provided by Matrix exclusively for the purposes of Matrix providing education services to Matrix students.  Matrix Academic Resources cannot be reproduced, on-sold, published, gifted or otherwise used for any other purpose.

31     We acknowledge and agree we may only use the Confidential Information disclosed to us in a manner that is related to the proper and lawful conduct and performance of obligations under this agreement.

32     We hereby jointly and severally permanently indemnify Matrix against any and all Claims whatsoever, whether legal, equitable, under statute or otherwise, and all other liabilities of any nature (whether or not we, Matrix or the student were or could have been aware of them) arising out of or relating to or in connection with any breach of copyright or confidentiality in the Matrix Academic Resources by us, our student(s) (as applicable) or their servants and agents.

33     Without limiting any remedy available to Matrix under this agreement, we must pay to Matrix on demand:

a.       the amount of any Indemnified Loss suffered or incurred by Matrix arising out of or in connection with a student or our breach of copyright or confidentiality; and

b.       an amount equal to any additional Tax assessable on Matrix arising out of or in connection with the receipt by Matrix of a payment under this clause.

34     Clause 29 to 33 inclusive will not merge on completion or termination of this agreement.

 

Use and Disclosure of Personal Information

35     The personal information provided at the time of enrolment may be used by Matrix for a variety of purposes including but not limited to:

a.       Student administration

b.       Student surveys

c.       Promotional campaigns

d.       The provision of a safe environment for Matrix students and the personal information may be disclosed to a third party if:

i.        Required by the law

ii.       Authorised by the law

iii.      The parents/carers have consented to disclosing of the personal information

iv.      Deemed appropriate by Matrix management team for the purposes of the student’s education, health, care, welfare or development.

 

Declaration

36     The information provided to Matrix at the time of enrolment is complete and correct to the best of our knowledge. We also understand that the purposely giving false, misleading or incomplete information may lead to the refusal of acceptance, financial liability for damages or cancellation of enrolment.

 

Schedule 1 – Definitions

In this agreement:

“Claims” includes any actions, suits, claim, notice, causes of action, demands, costs (including legal costs and expenses and any existing unsatisfied cost orders), expenses, debts dues, liabilities (including taxes, penalties and interest), damages, losses, proceedings, litigation, investigation or judgments, however they arise and whether they are present or future, fixed or unascertained, actual or continent.

“Confidential Information” means the Matrix Academic Resources and all information and materials, in any form, which comes into a student’s possession under, or as a result of or in performance of, the Matrix Education Enrolment Terms and Condition (PARENT AND STUDENT AGREEMENT).

“Enrolment Terms and Conditions” means PARENT AND STUDENT AGREEMENT (this agreement).

“Indemnified Losses” means, in relation to any fact, matter or circumstance, all losses, costs, charges, damages, expenses and other liabilities arising out of or in connection with that fact, matter or circumstance including all legal and other professional expenses on a solicitor-client basis incurred in connection with investigating, disputing, defending or settling any claim, action, demand or proceeding relating to that fact, matter or circumstance (including any claim, action, demand or proceeding based on the terms of this agreement).

“Matrix” and “Matrix Education” means Matrix Education Pty Ltd (ABN 38 090 093 806).

“Matrix Academic Resources” means any printed and online course materials copyrighted to Matrix Education made available to Matrix Education students and includes and is not limited to theory books, workbooks, quizzes and topic tests, short course notes, revision booklets, and online materials on the Matrix Learning Management System (LMS).

“Student” means the child or children enrolled at Matrix.

“Tax” means all forms of taxes, duties, excise, surcharge, contribution, imposts, charges, withholdings, rates, levies or other governmental impositions whether direct or indirect, of whatever nature and by whatever authority imposed, assessed or charged together with all costs, charges, fees, interest, penalties, fines, expenses and other additional statutory charges, incidental or related to the imposition and Taxation has a corresponding meaning.

“Term” means the relevant quarter of a calendar year.

“T&C” means PARENT AND STUDENT AGREEMENT (this agreement).

“We” means the customer/s, being the student’s parent(s) or guardian(s), as applicable.

 

Student Code of Conduct

Matrix Education is committed to providing safe, supportive and responsive learning environments for our students.

Matrix students are expected to:

  • Respect other students, their Teachers and all Matrix Staff and show courtesy in all interactions
  • Follow Matrix and classroom rules and follow the directions of Matrix Staff
  • Strive for the highest standards in learning
  • Comply with the school’s uniform policy or dress code
  • Attend all their Matrix lessons
  • Respect Matrix premises and property
  • Not be violent or bring weapons, illegal drugs, alcohol or tobacco onto Matrix premises
  • Not bully, harass, intimidate or discriminate against anyone at Matrix

Matrix Education has a zero tolerance stance in response to behaviour that is detrimental to self or others or to the achievement of high quality teaching and learning.

 

Behaviour Code for Students:

Actions

We implement teaching and learning approaches to support the development of skills needed by students to meet our high standards for respectful, safe and engaged behaviour.

Respect

  • Treat one another with dignity
  • Speak and behave courteously
  • Cooperate with others
  • Develop positive and respectful relationships and think about the effect on relationships before speaking and acting
  • Value the interests, ability and culture of others
  • Dress appropriately by complying with the school uniform or dress code
  • Take care with property

Safety

  • Model and follow Matrix and classroom codes of behaviour and conduct as set by Matrix Education and your classroom Teacher’s expectations
  • Negotiate and resolve conflict with empathy
  • Take personal responsibility for behaviour and actions
  • Provide timely feedback on behaviours
  • Avoid dangerous behaviour and encourage others to avoid dangerous behaviour

Engagement

  • Attend all Matrix lessons
  • Arrive for class on time
  • Be prepared for every lesson by completing your weekly homework
  • Actively participate in learning
  • Strive to reach high but realistic goals

Matrix Staff, using their professional judgment, are best placed to maintain discipline and provide safe, supportive and responsive learning environments.

 

Enrolment Policy

Eligibility

  • Student must be enrolled in a secondary school in NSW that is recognised by NESA at the time of their enrolment at Matrix Education.
  • The student must be undertaking the subject at school at the prescribed year level.
  • We do not accept enrolment from students who:
    • Have completed their secondary studies (either in Australia or overseas) and are looking for a bridging course or alternative entry into tertiary studies
    • University students – These students would be referred to institutions like TAFE.

Enrolment process

  • To enrol at Matrix Education and secure a placement in a class, the student and carer must complete the enrolment with one our the Matrix Customer Service Representative over the phone or in person to their nearest campus. Incomplete applications will not be processed and the student will not be enrolled in a class at Matrix Education.
  • Students who are enrolling at Matrix Education for the first time will be subject to a $55.00 enrolment fee, which will be charged to the parent/carer’s nominated credit/debit card at the point of enrolment.

Time of enrolment

Eligible students are welcome to enrol in a Matrix class with vacancies in the first three lessons of each term.

 

Resources Policy

Matrix Education Resources policy outlines the terms, conditions, and procedures related to the issue, replacement and possession of Matrix Academic Resources.

Matrix Academic Resources refer to any printed and online course materials copyrighted to Matrix Education made available to Matrix Education students and includes and is not limited to theory books, workbooks, quizzes and topic tests, short course notes, revision booklets, and online materials on the Matrix Learning Management System (LMS).

Theorybooks and Workbooks

Rules

  1. All students who are enrolled in a course at Matrix Education will be issued with a theorybook which contains the lesson content for the course and a workbooklet which contains the weekly homework.
  2. English courses will not be provided with a workbooklet. The workbooklet is available on the student’s Matrix LMS

Eligibility

  1. Students who are enrolled in a course at Matrix will receive the courses theorybook and workbook (where applicable) in their first lesson.
  2. Students who do not continue with the full term commitment (until the ninth lesson) as approved by the Customer Service Manager per the Disenrolment Policy, must return their term’s resources for the course within the time period set by the Customer Service Manager in order for their disenrolment to be processed and finalised.
  3. Mid term disenrolments which have been approved by the Customer Service Manager will receive a pro-rata refund of the remaining lessons as of the date and time of the resources being returned in person to a Matrix Education campus service desk.
  4. If a student loses a Matrix resource during the course of the term, they may request a replacement set of resources. A fee will apply (as outlined in the Appendix).
  5. Students are not eligible to be issued or purchase past and present term’s Matrix resources.
  6. Matrix resources are exclusive to Matrix students who are enrolled in the course and are not available for purchase separately.
  7. Students may keep any theorybooks and workbooks for each term they have completed for the full term commitment.  See below under the “Copyright” section in this Resources Policy for more information on what constitutes permissible use of Matrix Academic Resources.

Matrix LMS (Online resources)

A student who has enrolled for a term course will receive an invitation to join the course online on the Matrix LMS.

A student will continue to have access to their online resources for the courses they have undertaken at Matrix Education until the end of the academic year at Matrix.

  • For term course and HACC, the academic year will end on the final day of Matrix term 4 of the academic year in September.
  • For UMAT courses, this will fall on the date of the UMAT examination for the year.

If a student enrols in a Matrix course as an accelerated student, they will not continue to have access to the LMS resources after the end of the academic year they were enrolled in.

For example a year 11 student enrols and undertakes the UMAT course at Matrix Education. They will not have access or permissions for the Matrix UMAT LMS resources into year 12 unless they re-enrol in the UMAT course in year 12.

See below under the “Copyright” section in this Resources Policy for more information on what constitutes permissible use of Matrix Academic Resources.

Topic tests

Students who are enrolled in a Matrix term or holiday accelerated course will be issued a topic test at the end of every term in the final lessons. In some cases, the topic test may not take place in the final lesson and the students will be invited to sit the examination at a later, pre-determined date. In the case of some senior maths classes, a topic test may occur mid-term, depending on the course outcomes as set by the Academic Coordinator. .

  • Students will be issued with the topic test in an examination conditions. They must be submitted to the supervising teacher or the exam invigilator at the end of the exam time.
  • Students are not permitted to take home blank examinations if they have missed sitting the examination.
  • Topic tests will be returned to students at the commencement of the following term.
  • On occasion, some courses will issue a take home examination in lieu of a topic test

Copyright in Matrix Academic Resources

Matrix Academic Resources are copyright.  This includes all online material made available on the Matrix LMS.  Apart from any use permitted under the Copyright Act 1968, no part may be reproduced by any process, nor may any other exclusive right be exercised, without the permission of Matrix.  Students must not:

  • reproduce;
  • publish;
  • make an adaptation;
  • sell or resell;
  • distribute, give or provide access to (including distributing usernames and passwords);
  • communicate (which includes causing the electronic transmission such as a broadcast, and making available online); or
  • claim attribution of ownership of,

Matrix Academic Resources.

Copyright is a very serious matter.  Matrix Academic Resources are designed to provide a competitive advantage to Matrix Education students.  Impermissible use of Matrix Academic Resources not only results in financial losses to Matrix Education, but also adversely affects our other students by giving non-Matrix students and competitors the ability to use, replicate and adapt the Matrix Academic Resources.  It is therefore in best interests of all Matrix Education stakeholders, including students, parents and guardians, to ensure that Matrix Academic Resources are used only in accordance with this Matrix Education Resources Policy.

Confidential information

The expression “Confidential Information” means the Matrix Academic Resources and all information and materials, in any form, which comes into a student’s possession under, or as a result of or in performance of, the Matrix Education PARENT AND STUDENT AGREEMENT.

Other than as provided for in the Matrix Education PARENT AND STUDENT AGREEMENT, parents and students must not disclose any Confidential Information.

Parents and students may use the Confidential Information disclosed to it only:

  • in accordance with the terms of the Matrix Education Resources Policy; and
  • in a manner that is related to the proper and lawful conduct and performance of obligations under the Matrix Education PARENT AND STUDENT AGREEMENT.

Enforcement of copyright and confidentiality

It is a term and condition of the Matrix Education PARENT AND STUDENT AGREEMENT that each student’s parent(s) or guardian(s) (as applicable) accept full responsibility for any losses and damage caused by a student breaching copyrights and confidentiality in the Matrix Academic Resources.

Each student and their parent or guardian (as applicable) hereby jointly and severally permanently indemnifies Matrix against any and all Claims whatsoever, whether legal, equitable, under statute or otherwise, and all other liabilities of any nature (whether or not a parent, guardian, Matrix, or the student were or could have been aware of them) arising out of or relating to or in connection with any breach of copyright or confidentiality in the Matrix Academic Resources by a parent or guardian, a student or any of their servants and agents.

Without limiting any remedy available to Matrix under the Matrix Education PARENT AND STUDENT AGREEMENT, a student, student’s parent(s) or guardian(s) (as applicable) must pay to Matrix on demand:

  1. the amount of any Indemnified Loss suffered or incurred by Matrix arising out of or in connection with a breach of copyright or confidentiality by a student or their parent(s) or guardian(s); and
  2. an amount equal to any additional Tax assessable on Matrix arising out of or in connection with the receipt by Matrix of a payment in relation to breach of copyright and/or confidentiality.

These terms and conditions in relation to the enforcement of copyright and confidentiality in the Matrix Academic Resources will not merge on completion or termination of the Matrix Education PARENT AND STUDENT AGREEMENT.

YearFacultyPrice (Theory Book)Price (Workbooklet)
7 – 8English$100NA
Maths$100inc
9 & 10English$150NA
Maths$100$50
Science$100$50
11English$150NA
Maths$120$80
Science$150inc
12English$200NA
Maths$150$100
Science$150$100

 

Workshop Policy

Matrix Education is pleased to offer currently enrolled students Workshops with the Matrix Tutor team.

  1. The student booking in the subject workshop must be enrolled in the subject at Matrix for the academic term.
  2. Students are limited to one booking per subject per fortnight block in the interest of fair use.
  3. Workshop bookings are subject to availability and we encourage bookings to be made as soon as possible to avoid disappointment.
  4. At the point of booking, the student must indicate what they wish to address in the workshop. (eg. Workbooklet, lesson content, text, etc.)
  5. Students booking in for a Workshop must come prepared with their questions and an attempt at their work before entering the Workshop.
  6. Workshops are not make up for missed lessons and therefore students’ expectation should be managed by reminding them that:
    1. Students must review their Theory Book to the best of their abilities before attending the Workshop.
    2. Tutors are NOT teachers and do not have the depth of knowledge and understanding required to teach the theory content.
  7. Workshop bookings open seven days prior to the commencement of the fortnight period.
    1. Week 2-3 opens on Monday Week 1
    2. Week 4-5 opens on Monday Week 3
    3. Week 6-7 opens on Monday Week 5
    4. Week 8- 9 opens on Monday Week 7
  8. All students who attend a Workshop are required to complete a Workshop Experience Questionnaire within 24 hours of attendance of the workshop if requested by the Academic Team Leader, the Tutor or a Customer Service Representative.
  9. Cancellations of Workshop bookings must be made at least 24 hours prior to the occurrence of the Workshop. Any cancellations less than 24 hours before the Workshop booking will result in the student being blocked from booking any Workshop for the next two academic weeks at Matrix.
  10. If a student does not attend their Workshop booking due to illness or misadventure, they must verify this with supporting documents such as a doctor’s certificate.
  11. Workshop bookings are not transferrable between students.
  12. By booking into the Workshop, the parent and student agree to the terms and conditions of the Workshops as stated above.

Enrolment Waiting List Policy

Matrix Education’s classes are in high demand and often reach maximum capacity prior to the commencement of the term. If your desired class is currently full, you can request to be placed on a waiting list.

  1. All waiting list entries must be currently enrolled at Matrix Education or have submitted a completed enrolment form to Matrix Education.
  2. If your requested class becomes available, a service representative will notify you via telephone. They will attempt to contact you twice on the mobile phone number provided by the student for the waiting list. If you are not reachable by the second phone call, the offer will move to the next student on the waiting list.
  3. If you have been offered a place in your desired class, you have until close of business the following day to notify Matrix of whether you will be taking the class placement. This can be done via email at info@matrix.edu.au or via telephone on 1300 008 008. If you choose not to take the class or we do not hear back from you within the allocated time, the offer will move to the next student on the waiting list.
  4. Waiting list entries are only valid for one academic term. All entries on the waiting list are removed at the end of each academic term if a desired class placement has not been found for the waiting list student by the end of week three.
  5. Waiting lists for each term open in next term. (For example, the waiting list for term three will open in week one of term two.)
 

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