Enrolment Terms and Conditions

Matrix Live and On Campus Terms and Conditions


Matrix+ Online Terms and Conditions


Matrix Live and On Campus Terms and Conditions

These terms and conditions are to be agreed by parents or guardians when they accept an offer of an enrolment for a student at Matrix Education for ‘Live’ and  ‘On Campus’ course (“course”). These terms and conditions supersede any prior agreements you may had entered into with us for our services in similar nature.

Capitalised expressions are defined in Schedule 1 to this agreement.

We understand, acknowledge and agree to the following:



1         Once we accept an offer of an enrolment at Matrix, we are committed to one full term for every course in which a student is enrolled and the respective fees are immediately and fully payable.

2         We agree to pay Matrix a one off enrolment fee which is non-refundable.

3         Unless we notify Matrix by the end of a current term to terminate the enrolment for the following term, Matrix will enrol the student for the following term. In such circumstances the student’s enrolment for the following term is automatically confirmed and the respective fees are immediately and fully payable on the next scheduled direct debit date.

4         Matrix may suspend or terminate the enrolment of the student whose fees are in arrears.

5         No credit or refund, either in whole or in part, will be provided if the student is absent due to any reason such as illness, leave, enrolment suspension or termination.

6         If a lesson is postponed or changed by Matrix due to an event (eg, teacher’s illness, natural disaster, power outage, outbreak of contagious disease, pandemic, epidemic, etc) the lesson will be rescheduled or postponed to a later date where possible, or alternatively online learning materials may be provided to substitute the affected lesson. No credit or refund, either in whole or in part, will be provided in this regard.

7         If Matrix resources are lost or missing, we must request for a replacement which will be at the sole discretion of Matrix. A fee will apply if the replacement is issued.

8         Interest on unpaid amounts due and payable to Matrix will apply at 10% per annum.


Direct Debit

9         For the fees payable to Matrix, we authorise Matrix to:
a.       Debit from our nominated account (the details of which we provided to you over the phone, or in the Direct Debit Request form),
b.       For an amount that is confirmed in our enrolment confirmation letter and/or tax invoice (sent via email).

10     Matrix may debit or charge us through the Bulk Electronic Clearing System (BECS) and that direct debiting through BECS is not available on all accounts. As such, we must provide a valid credit or debit card to Matrix which will allow direct debiting through BECS.

11     Matrix may contact our financial institution to verify the details of our nominated account.

12     We understand our credit card details provided to Matrix will be securely held with a specialist external service provider, Cloud Payments in their Tier 1 PCI compliant systems. This authorisation is to remain in force until the enrolment is terminated and any outstanding fees are paid in full.

13     It is our responsibility that:

a.       Our account information supplied to Matrix is correct by checking it against a recent statement from our financial institution,

b.       Our account information is always up to date,

c.       Our nominated account can accept direct debits through the BECS,

d.       Sufficient funds are available in the nominated account to meet a payment on its due date,

e.       If we believe a payment has been incorrectly initiated, or there is a discrepancy in a payment amount, we must contact Matrix immediately using the below contact information and notify the issue/s:

Matrix Education
Phone: 1300 008 008
Email: accounts@matrix.edu.au
Head Office: Level 4, 210 Clarence Street, SYDNEY NSW 2000
Mail: PO Box Q282 QVB NSW 1230

14     Direct debit may take up to 5 days to come out of our account.

15     Direct debit related investigations upon our inquiry to Matrix could take up to 7 days for Matrix to investigate and respond.

16     Refunds may take up to 14 days to appear in our account depending on the financial institution of our nominated account.

17     Credit transfers could take up to 5 days to appear in our Matrix account.

18     Direct debits usually occur on the 8th of each month (for quarterly payers, direct debits occur on the 8th of the first month of each quarter) and depending on the schedule of the lessons, the first lesson date may be after the payment date. If we enrol after 8th of the first month of the quarter (i.e. missed the first scheduled direct debit run) my nominated account will be debited immediately for any amount which is due and it could take up to 5 days to come out of our account.

19     For declined transactions the following procedures and policies will apply:

a.       The enrolment may be suspended until the outstanding fee is paid,

b.       A late fee may apply on each declined transaction,

c.       Without notice, Matrix can attempt to debit the nominated account up to 5 times and the above late fee may apply on each declined transaction,

d.       Matrix is not liable for any dishonour fees charged by our financial institution,

e.       After 5 consecutive unsuccessful direct debit attempts, Matrix can refer the matter to an external debt collector and we are liable for any costs incurred by Matrix as a consequence of covering payment.

20     If our financial institution requests Matrix to disclose our personal information in connection with a claim made to correct/investigate an alleged incorrect or wrongful debit or otherwise as required by law, Matrix may disclose the requested information to our financial institution.

21     Matrix will provide at least 14 days prior notice if any terms in this T&C change.



22     All Matrix students are to support the ethos and to abide by the Matrix Policies which form part of this agreement and which are included at the lower section of this agreement. This includes but is not limited to:

a.       Student Code of Conduct

b.       Enrolment Policy

c.       Resources Policy

d.       Workshop Policy

e.       Waiting List Policy

Prior to signing this agreement, we have been given a reasonable opportunity to view those policies.

Matrix reserves the right to amend Matrix Policies in its sole discretion from time to time having regard to changes developments in curriculum, the education sector, legal and regulatory amendments, and economic conditions.  We and our students agree to abide by Matrix Policies as amended from time to time.

23     All Matrix students are required to behave in a respectful manner to other students and Matrix staff at all times.

24     Matrix reserves the right to suspend or terminate any enrolment at their sole discretion.

25     Class changes are permitted only once per term and are subject to class availability at the time of request. For Holiday courses, class change request can only be made in the first 3 lessons and for term courses, the request can only be made in the first 5 weeks.

26     The student’s personal property is not insured by Matrix and it does not accept any responsibility for loss.

27     We will be liable for costs incurred by a student intentionally damaging Matrix property.

28     From time to time, Matrix may request that we provide the student’s school exam results, HSC results, ATAR results, photographs, quotes or other text in relation to their studies.  We agree to provide such information and documents as requested by Matrix and irrevocably grant Matrix a perpetual and royalty-free licence to use such information and documents. This clause survives termination or other ending of this agreement.


Copyright and Confidential Information

29     Matrix Academic Resources are copyright and Confidential Information.

30     Matrix Academic Resources are provided by Matrix exclusively for the purposes of Matrix providing education services to Matrix students.  Matrix Academic Resources cannot be reproduced, on-sold, published, gifted or otherwise used for any other purpose.

31     We acknowledge and agree we may only use the Confidential Information disclosed to us in a manner that is related to the proper and lawful conduct and performance of obligations under this agreement.

32     We hereby jointly and severally permanently indemnify Matrix against any and all Claims whatsoever, whether legal, equitable, under statute or otherwise, and all other liabilities of any nature (whether or not we, Matrix or the student were or could have been aware of them) arising out of or relating to or in connection with any breach of copyright or confidentiality in the Matrix Academic Resources by us, our student(s) (as applicable) or their servants and agents.

33     Without limiting any remedy available to Matrix under this agreement, we must pay to Matrix on demand:

a.       the amount of any Indemnified Loss suffered or incurred by Matrix arising out of or in connection with a student or our breach of copyright or confidentiality; and

b.       an amount equal to any additional Tax assessable on Matrix arising out of or in connection with the receipt by Matrix of a payment under this clause.

34     Clause 29 to 33 inclusive will not merge on completion or termination of this agreement.


Use and Disclosure of Personal Information

35     The personal information provided at the time of enrolment may be used by Matrix for a variety of purposes including but not limited to:

a.       Student administration

b.       Student surveys

c.       Promotional campaigns

d.       The provision of a safe environment for Matrix students and the personal information may be disclosed to a third party if:

i.        Required by the law

ii.       Authorised by the law

iii.      The parents/carers have consented to disclosing of the personal information

iv.      Deemed appropriate by Matrix management team for the purposes of the student’s education, health, care, welfare or development.



36     The information provided to Matrix at the time of enrolment is complete and correct to the best of our knowledge. We also understand that the purposely giving false, misleading or incomplete information may lead to the refusal of acceptance, financial liability for damages or cancellation of enrolment.


Schedule 1 – Definitions

In this agreement:

“Claims” includes any actions, suits, claim, notice, causes of action, demands, costs (including legal costs and expenses and any existing unsatisfied cost orders), expenses, debts dues, liabilities (including taxes, penalties and interest), damages, losses, proceedings, litigation, investigation or judgments, however they arise and whether they are present or future, fixed or unascertained, actual or continent.

“Confidential Information” means the Matrix Academic Resources and all information and materials, in any form, which comes into a student’s possession under, or as a result of or in performance of, the Matrix Education Enrolment Terms and Condition (PARENT AND STUDENT AGREEMENT).

“Enrolment Terms and Conditions” means PARENT AND STUDENT AGREEMENT (this agreement).

“Indemnified Losses” means, in relation to any fact, matter or circumstance, all losses, costs, charges, damages, expenses and other liabilities arising out of or in connection with that fact, matter or circumstance including all legal and other professional expenses on a solicitor-client basis incurred in connection with investigating, disputing, defending or settling any claim, action, demand or proceeding relating to that fact, matter or circumstance (including any claim, action, demand or proceeding based on the terms of this agreement).

“Matrix” and “Matrix Education” means Matrix Education Pty Ltd (ABN 38 090 093 806).

“Matrix Academic Resources” means any printed and online course materials copyrighted to Matrix Education made available to Matrix Education students and includes and is not limited to theory books, workbooks, quizzes and topic tests, short course notes, revision booklets, and online materials on the Matrix Learning Management System (LMS).

“Student” means the child or children enrolled at Matrix.

“Tax” means all forms of taxes, duties, excise, surcharge, contribution, imposts, charges, withholdings, rates, levies or other governmental impositions whether direct or indirect, of whatever nature and by whatever authority imposed, assessed or charged together with all costs, charges, fees, interest, penalties, fines, expenses and other additional statutory charges, incidental or related to the imposition and Taxation has a corresponding meaning.

“Term” means the relevant quarter of a calendar year.

“T&C” means PARENT AND STUDENT AGREEMENT (this agreement).

“We” means the customer/s, being the student’s parent(s) or guardian(s), as applicable.


Student Code of Conduct

Matrix Education is committed to providing safe, supportive and responsive learning environments for our students.

Matrix students are expected to:

  • Respect other students, their Teachers and all Matrix Staff and show courtesy in all interactions
  • Follow Matrix and classroom rules and follow the directions of Matrix Staff
  • Strive for the highest standards in learning
  • Comply with the school’s uniform policy or dress code
  • Attend all their Matrix lessons
  • Respect Matrix premises and property
  • Not be violent or bring weapons, illegal drugs, alcohol or tobacco onto Matrix premises
  • Not bully, harass, intimidate or discriminate against anyone at Matrix

Matrix Education has a zero tolerance stance in response to behaviour that is detrimental to self or others or to the achievement of high quality teaching and learning.


Behaviour Code for Students:


We implement teaching and learning approaches to support the development of skills needed by students to meet our high standards for respectful, safe and engaged behaviour.


  • Treat one another with dignity
  • Speak and behave courteously
  • Cooperate with others
  • Develop positive and respectful relationships and think about the effect on relationships before speaking and acting
  • Value the interests, ability and culture of others
  • Dress appropriately by complying with the school uniform or dress code
  • Take care with property


  • Model and follow Matrix and classroom codes of behaviour and conduct as set by Matrix Education and your classroom Teacher’s expectations
  • Negotiate and resolve conflict with empathy
  • Take personal responsibility for behaviour and actions
  • Provide timely feedback on behaviours
  • Avoid dangerous behaviour and encourage others to avoid dangerous behaviour


  • Attend all Matrix lessons
  • Arrive for class on time
  • Be prepared for every lesson by completing your weekly homework
  • Actively participate in learning
  • Strive to reach high but realistic goals

Matrix Staff, using their professional judgment, are best placed to maintain discipline and provide safe, supportive and responsive learning environments.


Enrolment Policy


  • Student must be enrolled in a secondary school in NSW that is recognised by NESA at the time of their enrolment at Matrix Education.
  • The student must be undertaking the subject at school at the prescribed year level.
  • We do not accept enrolment from students who:
    • Have completed their secondary studies (either in Australia or overseas) and are looking for a bridging course or alternative entry into tertiary studies
    • University students – These students would be referred to institutions like TAFE.

Enrolment process

  • To enrol at Matrix Education and secure a placement in a class, the student and carer must complete the enrolment with one our the Matrix Customer Service Representative over the phone or in person to their nearest campus. Incomplete applications will not be processed and the student will not be enrolled in a class at Matrix Education.
  • Students who are enrolling at Matrix Education for the first time will be subject to a $55.00 enrolment fee, which will be charged to the parent/carer’s nominated credit/debit card at the point of enrolment.

Time of enrolment

Eligible students are welcome to enrol in a Matrix class with vacancies in the first three lessons of each term.


Resources Policy

Matrix Education Resources policy outlines the terms, conditions, and procedures related to the issue, replacement and possession of Matrix Academic Resources.

Matrix Academic Resources refer to any printed and online course materials copyrighted to Matrix Education made available to Matrix Education students and includes and is not limited to theory books, workbooks, quizzes and topic tests, short course notes, revision booklets, and online materials on the Matrix Learning Management System (LMS).

Theory Books and Work Books


  1. All students who are enrolled in a course at Matrix Education will be issued with a theory book which contains the lesson content for the course and a work book which contains the weekly homework.
  2. English courses will not be provided with a physical work book. The work booklet is available on the student’s Matrix LMS


  1. Students who are enrolled in a course at Matrix will receive the courses theorybook and workbook (where applicable) in their first lesson.
  2. Students who do not continue with the full term commitment (until the ninth lesson) as approved by the Customer Service Manager per the Disenrolment Policy, must return their term’s resources for the course within the time period set by the Customer Service Manager in order for their disenrolment to be processed and finalised.
  3. Mid term disenrolments which have been approved by the Customer Service Manager will receive a pro-rata refund of the remaining lessons as of the date and time of the resources being returned in person to a Matrix Education campus service desk.
  4. If a student loses a Matrix resource during the course of the term, they may request a replacement set of resources. A fee will apply (as outlined in the Appendix).
  5. Students are not eligible to be issued or purchase past and present term’s Matrix resources.
  6. Matrix resources are exclusive to Matrix students who are enrolled in the course and are not available for purchase separately.
  7. Students may keep any theorybooks and workbooks for each term they have completed for the full term commitment.  See below under the “Copyright” section in this Resources Policy for more information on what constitutes permissible use of Matrix Academic Resources.

Matrix Learning Management System (LMS) Online resources

A student who has enrolled for a term course will receive an invitation to join the course online on the Matrix LMS.

A student will continue to have access to their online resources for the courses they have undertaken at Matrix Education until the end of the academic year at Matrix.

  • For term course and HACC, the academic year will end on the final day of Matrix term 4 of the academic year in September.
  • For UCAT courses, this will fall on the date of the UCAT examination for the year.

If a student enrols in a Matrix course as an accelerated student, they will not continue to have access to the LMS resources after the end of the academic year they were enrolled in.

For example a year 11 student enrols and undertakes the UCAT course at Matrix Education. They will not have access or permissions for the Matrix UCAT LMS resources into year 12 unless they re-enrol in the UCAT course in year 12.

See below under the “Copyright” section in this Resources Policy for more information on what constitutes permissible use of Matrix Academic Resources.

Topic tests

Students who are enrolled in a Matrix term or holiday accelerated course will be issued a topic test at the end of every term in the final lessons. In some cases, the topic test may not take place in the final lesson and the students will be invited to sit the examination at a later, pre-determined date. In the case of some senior maths classes, a topic test may occur mid-term, depending on the course outcomes as set by the Academic Coordinator. .

  • Students will be issued with the topic test in an examination conditions. They must be submitted to the supervising teacher or the exam invigilator at the end of the exam time.
  • Students are not permitted to take home blank examinations if they have missed sitting the examination.
  • Topic tests will be returned to students at the commencement of the following term.
  • On occasion, some courses will issue a take home examination in lieu of a topic test

Copyright in Matrix Academic Resources

Matrix Academic Resources are copyright.  This includes all online material made available on the Matrix LMS.  Apart from any use permitted under the Copyright Act 1968, no part may be reproduced by any process, nor may any other exclusive right be exercised, without the permission of Matrix.  Students must not:

  • reproduce;
  • publish;
  • make an adaptation;
  • sell or resell;
  • distribute, give or provide access to (including distributing usernames and passwords);
  • communicate (which includes causing the electronic transmission such as a broadcast, and making available online); or
  • claim attribution of ownership of,

Matrix Academic Resources.

Copyright is a very serious matter.  Matrix Academic Resources are designed to provide a competitive advantage to Matrix Education students.  Impermissible use of Matrix Academic Resources not only results in financial losses to Matrix Education, but also adversely affects our other students by giving non-Matrix students and competitors the ability to use, replicate and adapt the Matrix Academic Resources.  It is therefore in best interests of all Matrix Education stakeholders, including students, parents and guardians, to ensure that Matrix Academic Resources are used only in accordance with this Matrix Education Resources Policy.

Confidential information

The expression “Confidential Information” means the Matrix Academic Resources and all information and materials, in any form, which comes into a student’s possession under, or as a result of or in performance of, the Matrix Education PARENT AND STUDENT AGREEMENT.

Other than as provided for in the Matrix Education PARENT AND STUDENT AGREEMENT, parents and students must not disclose any Confidential Information.

Parents and students may use the Confidential Information disclosed to it only:

  • in accordance with the terms of the Matrix Education Resources Policy; and
  • in a manner that is related to the proper and lawful conduct and performance of obligations under the Matrix Education PARENT AND STUDENT AGREEMENT.

Enforcement of copyright and confidentiality

It is a term and condition of the Matrix Education PARENT AND STUDENT AGREEMENT that each student’s parent(s) or guardian(s) (as applicable) accept full responsibility for any losses and damage caused by a student breaching copyrights and confidentiality in the Matrix Academic Resources.

Each student and their parent or guardian (as applicable) hereby jointly and severally permanently indemnifies Matrix against any and all Claims whatsoever, whether legal, equitable, under statute or otherwise, and all other liabilities of any nature (whether or not a parent, guardian, Matrix, or the student were or could have been aware of them) arising out of or relating to or in connection with any breach of copyright or confidentiality in the Matrix Academic Resources by a parent or guardian, a student or any of their servants and agents.

Without limiting any remedy available to Matrix under the Matrix Education PARENT AND STUDENT AGREEMENT, a student, student’s parent(s) or guardian(s) (as applicable) must pay to Matrix on demand:

  1. the amount of any Indemnified Loss suffered or incurred by Matrix arising out of or in connection with a breach of copyright or confidentiality by a student or their parent(s) or guardian(s); and
  2. an amount equal to any additional Tax assessable on Matrix arising out of or in connection with the receipt by Matrix of a payment in relation to breach of copyright and/or confidentiality.

These terms and conditions in relation to the enforcement of copyright and confidentiality in the Matrix Academic Resources will not merge on completion or termination of the Matrix Education PARENT AND STUDENT AGREEMENT.

Year Faculty Price (Theory Book) Price (Workbooklet)
7 – 8 English $100 NA
Maths $100 inc
9 & 10 English $150 NA
Maths $100 $50
Science $100 $50
11 English $150 NA
Maths $120 $80
Science $150 inc
12 English $200 NA
Maths $150 $100
Science $150 $100


Workshop Policy

Matrix Education is pleased to offer currently enrolled students Workshops with the Matrix Tutor team.

  1. The student booking in the subject workshop must be enrolled in the subject at Matrix for the academic term.
  2. Students are limited to one booking per subject per fortnight block in the interest of fair use.
  3. Workshop bookings are subject to availability and we encourage bookings to be made as soon as possible to avoid disappointment.
  4. At the point of booking, the student must indicate what they wish to address in the workshop. (eg. Work Book, lesson content, text, etc.)
  5. Students booking in for a Workshop must come prepared with their questions and an attempt at their work before entering the Workshop.
  6. Workshops are not make up for missed lessons and therefore students’ expectation should be managed by reminding them that:
    1. Students must review their Theory Book to the best of their abilities before attending the Workshop.
    2. Tutors are NOT teachers and do not have the depth of knowledge and understanding required to teach the theory content.
  7. Workshop bookings open seven days prior to the commencement of the fortnight period.
    1. Week 2-3 opens on Monday Week 1
    2. Week 4-5 opens on Monday Week 3
    3. Week 6-7 opens on Monday Week 5
    4. Week 8- 9 opens on Monday Week 7
  8. All students who attend a Workshop are required to complete a Workshop Experience Questionnaire within 24 hours of attendance of the workshop if requested by the Academic Team Leader, the Tutor or a Customer Service Representative.
  9. Cancellations of Workshop bookings must be made at least 24 hours prior to the occurrence of the Workshop. Any cancellations less than 24 hours before the Workshop booking will result in the student being blocked from booking any Workshop for the next two academic weeks at Matrix.
  10. If a student does not attend their Workshop booking due to illness or misadventure, they must verify this with supporting documents such as a doctor’s certificate.
  11. Workshop bookings are not transferrable between students.
  12. From time to time, health and safety directives may require Matrix to deliver its services (including but not limited to Workshop) to students remotely via virtual lesson conducted using an app such as Zoom. Matrix reasonably believes it will promote a safe learning environment for its students and staff by increasing accountability in relation to delivery of academic content and quality of student participation. Video recordings may be used for quality control, coaching, and training of Matrix staff for the mutual benefit of students and Matrix.
  13. By booking into the Workshop, the parent and student agree to the terms and conditions of the Workshops as stated above.

Enrolment Waiting List Policy

Matrix Education’s classes are in high demand and often reach maximum capacity prior to the commencement of the term. If your desired class is currently full, you can request to be placed on a waiting list.

  1. All waiting list entries must be currently enrolled at Matrix Education or have submitted a completed enrolment form to Matrix Education.
  2. If your requested class becomes available, you will receive an email with the offered class and enrolment deadline. If the class offer is not accepted by the deadline, the offer will move to the next student on the waiting list.
  3. If you have been offered a place in your desired class, you have until close of business the following day to notify Matrix of whether you will be taking the class placement. This can be done by accepting the class via the email offer or via telephone on 1300 008 008. If you choose not to take the class or we do not hear back from you within the allocated time, the offer will move to the next student on the waiting list.
  4. If you are on the waiting list for more than one class time of the same subject and accept an offer, the remaining waitlisted classes will be removed. You can however request to be added to our Class Change Waiting List.
  5. Waiting list entries roll over to the following term should a space in your desired class not be available for the current term. All entries on the waiting list are removed at the end of each academic year if a desired class placement has not been found.
  6. Waiting lists for each term open in next term. (For example, the waiting list for term three will open in week one of term two.)



Matrix+ Online Terms and Conditions

Matrix Education Online Courses are provided by Matrix Education Pty Ltd, ABN 38 090 093 806 (Level 4, 210 Clarence Street, SYDNEY NSW 2000, Australia) (“Matrix”). These Terms and Conditions (“Terms”) govern your use of Matrix’s Online Courses (“Matrix+”).

Please also refer to https://www.matrix.edu.au/legal/standard-terms-conditions/ which governs your use of Matrix’s website, apps and other products and services.

By using our Matrix+, you agree to be bound by these Terms, including policies referenced in these Terms. If you are under the age of 18, your parent/guardian is responsible for the payment of the Online Service fees and he/she/they also agree to be bound by these Terms.


Using Our Services

Who May Use our Services

You may use Matrix+ only if you agree to these Terms and in compliance with all applicable laws. When you create your Matrix account, and subsequently when you use certain features, you must provide us with accurate and complete information, and you agree to update your information to keep it accurate and complete.


Our License to You

Subject to these Terms, including policies referenced in these Terms, we grant you a limited, personal, non-exclusive, non-transferable, and revocable license to use Matrix+. You may download content from Matrix+ platforms only for your personal, non-commercial use, unless you obtain Matrix’s written permission to otherwise use the content.  You also agree that you will create, access, and/or use only one user account, unless expressly permitted by Matrix, and you will not share with any third party access to or access information for your account. Using Matrix+ does not give you ownership of any intellectual property rights in Matrix+ or the content you access. You must not use any personal thirty party devices or recording apps for still, audio or video capture when accessing Matrix+ content.


Changes to Content Offerings

As part of Matrix+ service offering, Matrix offers course contents (“Content Offerings”) from their copyrighted resources and other providers (“Content Providers”). While we seek to provide world-class Content Offerings, unexpected events do occur. Matrix reserves the right to cancel, interrupt, reschedule, or modify any Content Offerings, or change the point value or weight of any assignment, quiz, or other assessment. Content Offerings are subject to the Disclaimers and Limitation of Liability sections below.


User Content

The Matrix+ enable you to share your content, such as homework, quizzes, exams and other assignments you submit, posts you make in Matrix’s various forums, blogs, social media platforms and the likes (“User Content”), with Matrix, teachers, tutors, and/or other users. You retain all intellectual property rights in, and are responsible for, the User Content you share. User Content does not include Content Offerings or other materials made available on or placed on to the Matrix platform by Matrix, Matrix teachers, Matrix tutors or Matrix’s Content Providers.


How Matrix and Others May Use User Content

To the extent that you provide User Content, you grant Matrix a fully-transferable, royalty-free, perpetual, sublicensable, non-exclusive, worldwide license to copy, distribute, modify, create derivative works based on, publicly perform, publicly display, and otherwise use the User Content. This license includes granting Matrix the right to authorize their business partners to use User Content with their registered students, on-campus learners, or other learners independent of the Services. Nothing in these Terms shall restrict other legal rights Matrix may have to User Content, for example under other licenses. We reserve the right to remove or modify User Content for any reason, including User Content that we believe violates these Terms.



We welcome your suggestions, ideas, comments, and other feedback regarding our Matrix+ (“Feedback”). By submitting any Feedback, you grant us the right to use the Feedback without any restriction or any compensation to you. By accepting your Feedback, Matrix does not waive any rights to use similar or related Feedback previously known to Matrix, developed by its employees or contractors, or obtained from other sources.



We care about the security of our users. While we work to protect the security of your account and related information, Matrix cannot guarantee that unauthorized third parties will not be able to defeat our security measures. Please notify us immediately of any compromise or unauthorized use of your account by emailing it@matrix.edu.au


Third Party Content

When using Matrix+ platforms, you will have the ability to access and/or use content provided by Matrix, Matrix teachers, Matrix tutors, and/or other third parties and links to websites and services maintained by third parties. Matrix cannot guarantee that such third party content, in the Matrix+ platforms or elsewhere, will be free of material you may find objectionable or otherwise inappropriate or of malware or other contaminants that may harm your computer, mobile device, or any files therein. Matrix disclaims any responsibility or liability related to your access or use of, or inability to access and use, such third party content.

Matrix+ Fees


Matrix+ are paid services and unless otherwise stated, all fees are quoted in Australian Dollars and inclusive of the local Goods and Service Taxes (GST).

All credit card transactions are completed over a secure internet connection using strong cryptography and security protocols. Digital certificates are used to maximise security when receiving credit card information. Anyone using a credit card represents and warrants that they are authorized to use that credit card, and that any and all charges may be billed to that credit card and won’t be rejected.

If we’re unable to process your credit card order, we’ll try to contact you by email and suspend your paid access until your payment can be processed. We may accept an alternative payment method which is solely under the discretion of Matrix and will be assessed on a case by case basis.

Once you enrol for Matrix+, your enrolment will continue to the following terms unless you notify us in writing or via phone. If you wish not to continue your enrolment in the following term, please contact us by the end of the current term; this will ensure you do not get charged for the new term.

You are responsible for paying all fees charged by or for Matrix and applicable taxes in Australia as well as in your own state/country. Any taxes imposed by your own state/country is payable by you in full and Matrix is not responsible for it. You must make a full payment in order to access our Matrix+ services. Matrix reserves the right to change any fees at any time at its sole discretion. Any change, update, or modification will be effective immediately upon posting through their websites.

If you are enrolled in any Matrix on campus course/s and you would like to purchase Matrix+ for the same course (in the same term), you may be eligible for a discretionary discount of no more than 50% on Matrix+ fee. There will be no discount available on campus course fees in any circumstances. If you would like to find out if you are eligible for the discretionary discount on Matrix+, please contact our Service Team to make an inquiry. You must have a good credit history with us in order to be eligible and strict special terms and conditions apply before the discount can be offered and applied. If you are offered a discount by Matrix on your Matrix+ fee, you should read the special terms and conditions provided by Matrix at the time of offer and only accept it if you agree to all of the special terms and conditions.



Payments are non-refundable; no refunds or credits will be issued in any circumstances once the course commenced. At any time, and for any reason, we may provide a refund, discount, or other consideration to some or all of our users (“credits”). The amount and form of such credits, and the decision to provide them, are at our sole and absolute discretion. The provision of credits in one instance does not entitle you to credits in the future for similar instances, nor does it obligate us to provide credits in the future, under any circumstance.


Matrix Student Rules

All Matrix students are to support the ethos and to abide by the Matrix policies which form part of these Terms and which are available upon request from our Service Team. This includes but not limited to:

  • Student Code of Conduct
  • Resources Policy
  • A Workshop Policy

Prior to agreeing to these Terms, you have been given a reasonable opportunity to request and read the above policies. Matrix reserves the right to amend any of the above policies in its sole discretion from time to time and you agree to abide by Matrix Policies as amended from time to time.

Copyright and Confidential Information

Copyright and Trademark Policy

Matrix respects the intellectual property rights of our users, Content Providers, and other third parties and expects our users to do the same when using our Matrix+ services. We have adopted and implemented the Matrix Copyright and Trademark Policy in accordance with applicable law. Please refer to https://www.matrix.edu.au/legal/copyright-trademark-policy/ for more information as this policy applies to you.


Privacy Policy

Your privacy is important to us. Please read our Privacy Policy https://www.matrix.edu.au/legal/privacy-policy/ for information regarding how we collect, use, and disclose your Content and personal information and protect your privacy when you use our Matrix+ services.



General Rules


Matrix Online Service accounts are only for individual and non-commercial purposes and are non-transferable. Time to time your account access may become unavailable due to scheduled maintenance or expected accidental events, in such situations Matrix is not liable for any losses and no claims can be made against Matrix.


General Rules

By agreeing to these Terms, you promise to follow these rules:

  1. You’ll not share your password;
  2. You’ll not use any misleading or incorrect names, addresses, email addresses
  3. You’ll not download and store any of the Content Offerings which you are not permitted to do so under these Terms
  4. You’ll not use the Content Offerings for commercial purposes without first obtaining our express written authority; and
  5. Each registered account is associated with an individual and accounts will not be shared amongst parties.


Modifying and Terminating our Services

We are constantly changing and improving our Matrix+ service offering. We may add or remove functions, features, or requirements, and we may suspend or stop part of our Matrix+ service offering altogether. Accordingly, Matrix may terminate your use of Matrix+ for any reason. If your use of a paid Matrix+ is terminated, a refund may be available at Matrix’s sole discretion. We may not be able to deliver the Matrix+ to certain regions or countries for various reasons, including due to applicable export control requirements or internet access limitations and restrictions from governments. None of Matrix, its teachers and tutors, its Content Providers, its contributors, sponsors, and other business partners, and their employees, contractors, and other agents (the “Matrix Parties”) shall have any liability to you for any such action.

Account Disputes

We decide who owns an account based on the content in that account, and if multiple people or entities are identified in the content, then we’ll rely on the contact and profile information listed for that account. In cases where differing contact and profile information is present, we’ll require you to resolve the matter through proper channels outside of Matrix. When a dispute is identified, we may suspend any account associated with the dispute, including disabling login and sending capabilities, to protect the security and privacy of the data held within the account.


Closing your Account

You or Matrix may terminate your Matrix+ account at any time and for any reason, with or without cause. We may suspend your account at any time, with or without cause.

If we terminate your account without cause, and you have unexpired paid course/s,  we may refund a prorated portion of your paid course/s. We won’t refund or reimburse you in any other situation, including if your account is suspended or terminated for cause, like a breach or any violation of these Terms.

We also may suspend or terminate your account if we determine, in our sole discretion, that you are either:

  1. a direct competitor of Matrix or its Related Entities (as defined in the Corporations Act (Cth) 2001;
  2. using the Service for commercial purposes; or
  3. in breach or violation of any of these Terms.


No Warranties

To the maximum extent permitted by law, we provide our Matrix+ service and Website as-is. This means that, except as expressly stated in these Terms, we don’t provide warranties, conditions, or undertakings of any kind in relation to Matrix+ or our Website and/or any other Services, either express or implied. This includes, but isn’t limited to, warranties of merchantability and fitness for a particular purpose, which are to the fullest extent permitted by law, excluded from the Agreement. Since Members use the Online Service for a variety of reasons, we can’t guarantee that it’ll meet your specific needs.


Limitation of Liability

To the maximum extent permitted by law, you assume full responsibility for any loss that results from your use of our Matrix+ and its platforms, including any downloads from the platforms. We won’t be liable for any indirect, punitive, special, or consequential damages under any circumstances, even if they’re based on negligence or we’ve been advised of the possibility of those damages.


Our total liability to you arising under or in connection with the Matrix+, whether in contract, tort (including negligence), breach of statutory duty, or otherwise—will be no more than what you paid us for the Online Service.


In addition, for the avoidance of doubt, in no instance will we be liable for any losses or damages you suffer if you use the Online Service in violation of our Terms, regardless of whether we terminate or suspend your account due to such violation.



You agree to indemnify, defend, and hold harmless the Matrix Parties from any and all claims, liabilities, expenses, and damages, including reasonable attorneys’ fees and costs, made by any third party related to: (a) your use or attempted use of the Matrix+ in violation of these Terms; (b) your violation of any law or rights of any third party; or (c) User Content, including without limitation any claim of infringement or misappropriation of intellectual property or other proprietary rights.


Governing Law and Jurisdiction

You represent and warrant that your use of the Online Service will comply with all applicable laws and regulations. Matrix+ and its platforms (excluding any linked third party sites) is controlled by Matrix from their principal business premises in Australia. It can be accessed from countries around the world to the extent permitted by the platforms.

As each country has laws that may differ from Australia, by accessing these platforms, you agree that the laws and statutes of Australia shall apply to any dealings, actions or claims arising out of, or in relation to, this Agreement, or the Member’s use of the platforms, irrespective of any conflict with any laws and statutes applicable to the Member’s country of domicile.

The Member further acknowledges and agrees that the filing of a claim against Matrix (if any) must be made in Australia in which their principal business premises is domiciled, and that any legal proceedings will be conducted in English.

Matrix makes no representation that the Matrix+ offered through our platforms are appropriate, available or suitable for use in countries outside of Australia, and accessing any material or Content from, or through, the Website which is illegal in your country of domicile is strictly prohibited.

You may not use the Service for any unlawful or discriminatory activities.

You agree to indemnify and hold us harmless from any losses, including all legal fees and expenses, that result from your breach of these Terms.


Equitable Relief

If you violate these Terms, then we may seek injunctive relief (meaning we may request a court order to stop you) or other equitable relief.


Court Order Fees

If we have to provide information in response to a subpoena, court order, or other legal, governmental, or regulatory inquiry related to your account, then we may charge you for our costs. These fees may include solicitor and employee time spent retrieving the records, preparing documents, and participating in a deposition.




We are not responsible for the behavior of any third parties, linked websites, or other Members.



You may not assign any of your rights under these Terms to anyone else exception to if you are under the age of eighteen (18) you may assign your right to your parent (or legal guardian) Consequently, your parent (or legal guardian) takes full responsibility under this Agreement on behalf of you as a participating minor. We may assign our rights to any other individual or entity at our discretion.


Beyond our Control

We won’t be held liable for any delays or failure in performance of any part of the Online Service, from any cause beyond our control. This includes, but is not limited to, acts of god, changes to law or regulations, embargoes, war, terrorist acts, riots, fires, earthquakes, nuclear accidents, floods, strikes, power blackouts, volcanic action, unusually severe weather conditions, outbreak of contagious disease, pandemic, epidemic, and acts of hackers or third-party internet service providers.



Even if these Terms are terminated, the following sections will continue to apply:

Proprietary Rights Owned by Us, Proprietary Rights Owned by You, Compliance with Laws, Limitation of Liability, No Warranties, Indemnity, Choice of Law, Severability, and Entire Agreement.



If it turns out that a section of these Terms isn’t enforceable, then that section will be removed or edited as little as required, and the rest of these Terms will still be valid.


Further Actions

You’ll provide all documents and take any actions necessary to meet your obligations under these Terms.


Notification of Security Breach

In the event of a security breach that may affect you, we’ll notify you of the breach once we have determined, in our discretion, that it occurred and will provide a description of what happened. If we determine, and notify you, that you need to take certain actions in order to minimise or rectify the identified breach, you’ll promptly do so.



Any notice to you will be effective when we send it to the last email or physical address you gave us or when posted on our online platforms including our Website. Any notice to us will be effective when delivered to us along with a copy to our headquarter: Attn. Legal Department, Matrix Education, Level 4, 210 Clarence Street, Sydney NSW 2000, Australia, or any addresses as we may later post on the Website.


Entire Agreement

These Terms between us in relation to its subject matter and supersede all prior terms, agreements, representations, and understandings. Where there’s a conflict between these Terms and the Additional Terms, the Additional Terms will control to the extent of the conflict.



Updated 20 November 2020

Registered Office Address:

Matrix Education
Level 4
210 Clarence Street


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