Trial Lesson Terms and Conditions

Trial Lesson Terms and Conditions

This agreement is between Matrix Education (Matrix) of Level 4, 210 Clarence Street, SYDNEY NSW 2000, Australia and you should you wish to apply for the “Trial Lesson” promotion (promotion) offered by Matrix and/or receives any benefits under the promotion.

Eligibility

Trial Lessons are only available to new students who have never previously enrolled at Matrix. If you are a current Matrix student, or have previously enrolled in or attended any lesson at Matrix, you are not eligible. You may still be eligible for other offers such as the “First Lesson Money Back Guarantee”. Please ask our Service Team which offer you may be eligible for.

Must be enrolled at school

You can only apply for a Trial Lesson in a course you are already studying at your school. Matrix may ask for written evidence (eg, a school timetable) before accepting your application.

Application

An application is only deemed as valid if all the required information on the form (eg, full name of student and parent, email address, mobile number, etc) is provided and the form is submitted online via our website. Once an application is received by Matrix it will be assessed against the eligibility criteria. Once your application is deemed as successful, you will be placed in our ‘Trial Lesson Waitlist’ and we will contact you to confirm this. Please note that it may take up to 48 hours before we respond to your application or enquiry. Please also note that Matrix reserves its right to decline any applications under their discretion.

Timeline & Availability

Trial Lessons are only offered between week 1 and week 4 of regular terms and are subject to class availability at the time. Trial Lessons are not available for holiday courses or Matrix+ online courses. Once you have been allocated a Trial Lesson, our Service Team will contact you to discuss your options.

Matrix Standard Terms and Conditions

By submitting your application for this promotion, you are also agreeing to Matrix Standard Terms and Conditions which can be found at https://www.matrix.edu.au/legal/standard-terms-conditions/ If you do not agree to the above terms and conditions, please withdraw your application.

Fees and payment

There is no charge to apply for or attend a Trial Lesson, and no payment is taken upfront.

If you do not enrol after your Trial Lesson, you will not be charged.

If you enrol in the course after your Trial Lesson, you will be charged for all remaining lessons in the term, including the Trial Lesson you attended. The Trial Lesson counts as the first lesson of your enrolment.

Fees are payable at the time of enrolment. Your enrolment is subject to the Matrix Enrolment Terms and Conditions at https://www.matrix.edu.au/legal/enrolment-terms-conditions/.

Attending a Trial Lesson does not hold a place in the class. A place is only secured once you enrol and pay.

Attendance

Once you have accepted a Trial Lesson, you must attend the lesson as scheduled. If you can no longer attend, please contact our Service Team on 1300 008 008 at least 24 hours before the scheduled class start time, so the place can be offered to the next student on the waitlist. You will be placed back on the waitlist.

If you do not attend, or you cancel with less than 24 hours’ notice, your application will lapse and you will not be able to apply for a Trial Lesson again. You may still be eligible for other offers such as the “First Lesson Money Back Guarantee”.

Cancellation by Matrix

Matrix may cancel any scheduled Trial Lesson at its sole discretion. If Matrix cancels your Trial Lesson, we will try to find an alternative option for you.

Non-Transferable

Trial lesson placements are non-transferable between classes or students.

Not in conjunction with other promotions

A Trial Lesson is not available in conjunction with any other Matrix offer or promotion (eg, the “First Lesson Money Back Guarantee”).

Still have questions? Please contact our Customer Service Team by emailing info@matrix.edu.au or by calling 1300 008 008.