Customer Service Representative

Matrix Education is now hiring full time and casual Customer Service Representatives for our Chatswood, Epping and new Castle Hill location.

As a Customer Service Representative, you will manage the day to day operations of a Matrix campus, provide a range of administrative services to our customers, contribute to continuously improving processes to satisfy customer needs whilst building and maintaining strong relationships with all client bases.

For full time positions, the regular working week for this role is Tuesday through to Saturday as we trade seven days.

The ideal candidate is an experienced retail or service professional who thrives in a fast paced work environment and is seeking the next step in their service and administrative career.

What you’ll do…

• Day to day operational management of the Matrix campus,
• Responding to telephone, email and face to face enquiries,
• Being the first point of contact for queries from new and existing customers,
• Management of customer profiles, enrolments on the CRM,
• Processing enrolments and management of class rolls,
• Daily reporting to the Area Manager regarding customer, academic and site related issues,
• Delivery of internal communications at the campus level,
• Ad hoc administrative duties,
• Campus and office management.

What you’ll need…

• Minimum two years experience in Customer Service, Administration, Retail or Sales,
• Outstanding written and verbal communication skills,
• Intermediate Microsoft Office skills,
• Exceptional time management skills,
• Keen attention to detail,
• The ability to multi task and deliver results under time constraints,
• Be a results driven individual,
• Tertiary studies or qualifications in Commerce, Business, Arts or Education will be highly regarded.

A few of our perks…

• Convenient campus locations across Sydney,
• Modern, open-office environment,
• Competitive remuneration rates,
• Open and collaborative management team,
• Amazing facilities,
• Team social events and outings.

Apply below, or email your cover letter and resume to hr@matrix.edu.au.