Customer Service Representative

Customer Service Representative 

Strathfield, Castle Hill, Parramatta

Part-Time | 3 – 4 days per week

Matrix Education is hiring part time Customer Service Representatives to join the team at our Strathfield, Parramatta or Castle Hill locations. Working hours are 3 to 4 days per week, including at least one weekend shift.

As a Customer Service Representative, you will provide a range of administrative services to our customers, contribute to continuously improving processes to satisfy customer needs whilst building and maintaining strong relationships with all client bases. Full on-the-job training and support is provided.

The position is ideal for a customer service professional who is looking to take the next step in their career and grow within an organisation.

What you’ll do…

• Day to day operational management of the Matrix campus.
• Responding to inbound telephone, email and face to face enquiries.
• Making outbound sales and engagement calls.
• Ownership of end to end enrolment management, from trial lessons, enrolment to retention.
• Management of customer profiles and enrolments on the CRM.
• Delivery of internal communications at the campus level.
• Providing support to staff and students on site.
• Ad hoc administrative duties.

What you’ll need…

• Minimum two years’ experience in customer service, administration or call centre.
• Outstanding verbal and written communication skills, with a confident, polite and professional approach.
• Keen attention to detail when documenting and entering information.
• Ability to remain calm and focused during busy periods.
• Flexible attitude, hard-working and results driven.
• Friendly and approachable nature – you genuinely enjoy helping others.
• Strong problem-solving skills – you think on your feet and stay composed under pressure.
• Great multitasking abilities – handling calls while updating systems and notes.
• Experience using CRM systems (Salesforce CRM experience is a big plus).

A few of our perks…

• Convenient campus locations across Sydney,
• Modern, open-office environment,
• Competitive remuneration rates,
• Open and collaborative management team,
• Amazing facilities,
• Team social events and outings.

Apply below, or email your cover letter and resume to hr@matrix.edu.au.