PARENT AND STUDENT AGREEMENT
These terms and conditions are to be agreed by parents or guardians when they accept an offer of an enrolment for a student at Matrix Education. These terms and conditions supersede any prior agreements you have entered into with us for our services.
Capitalised expressions are defined in Schedule 1 to this agreement.
We understand, acknowledge and agree to the following:
- Once we accept an offer of an enrolment at Matrix, we are committed to one full term for every course in which a student is enrolled and the respective fees are immediately and fully payable.
- We agree to pay Matrix a one off enrolment fee which is non-refundable.
- Unless we notify Matrix by the end of a current term to terminate the enrolment for the following term, Matrix will enrol the student for the following term. In such circumstances the student’s enrolment for the following term is automatically confirmed and the respective fees are immediately and fully payable on the next scheduled direct debit date.
- Matrix may suspend or terminate the enrolment of the student whose fees are in arrears.
- No credit or refund, either in whole or in part, will be provided if the student is absent due to any reason such as illness, leave, enrolment suspension or termination.
- If a lesson is postponed or changes made due to an event (eg, teacher’s illness, natural disaster, power outage, etc) the postponed lesson will be rescheduled to a later date, or a substitute teacher may take the class. No credit or refund, either in whole or in part, will be provided in this regard.
- If Matrix resources are lost or missing, we must request for a replacement which will be at the sole discretion of Matrix. A fee will apply if the replacement is issued.
- Interest on unpaid amounts due and payable to Matrix will apply at 10% per annum.
9. For the fees payable to Matrix, we authorise Matrix to:
a. Debit from our nominated account (the details of which we provided to you over the phone, or in the Direct Debit Request form),
b. For an amount that is confirmed in our enrolment confirmation letter and/or tax invoice (sent via email).
10. Matrix may debit or charge us through the Bulk Electronic Clearing System (BECS) and that direct debiting through BECS is not available on all accounts. As such, we must provide a valid credit or debit card to Matrix which will allow direct debiting through BECS.
11. Matrix may contact our financial institution to verify the details of our nominated account.
12. We understand our credit card details provided to Matrix will be securely held with a specialist external service provider, Cloud Payments in their Tier 1 PCI compliant systems. This authorisation is to remain in force until the enrolment is terminated and any outstanding fees are paid in full.
13. It is our responsibility that:
a. Our account information supplied to Matrix is correct by checking it against a recent statement from our financial institution,
b. Our account information is always up to date,
c. Our nominated account can accept direct debits through the BECS,
d. Sufficient funds are available in the nominated account to meet a payment on its due date,
e. If we believe a payment has been incorrectly initiated, or there is a discrepancy in a payment amount, we must contact Matrix immediately using the below contact information and notify the issue/s:
Phone: 1300 008 008
Head Office: Level 4, 210 Clarence Street, SYDNEY NSW 2000
Mail: PO Box Q282 QVB NSW 1230
14. Direct debit may take up to 5 days to come out of our account.
15. Direct debit related investigations upon our inquiry to Matrix could take up to 7 days for Matrix to investigate and respond.
16. Refunds may take up to 14 days to appear in our account depending on the financial institution of our nominated account.
17. Credit transfers could take up to 5 days to appear in our Matrix account.
18. Direct debits usually occur on the 8th of each month (for quarterly payers, direct debits occur on the 8th of the first month of each quarter) and depending on the schedule of the lessons, the first lesson date may be after the payment date.
19. For declined transactions the following procedures and policies will apply:
a. The enrolment may be suspended until the outstanding fee is paid,
b. A late fee may apply on each declined transaction,
c. Without notice, Matrix can attempt to debit the nominated account up to 5 times and the above late fee may apply on each declined transaction,
d. Matrix is not liable for any dishonour fees charged by our financial institution,
e. After 5 consecutive unsuccessful direct debit attempts, Matrix can refer the matter to an external debt collector and we are liable for any costs incurred by Matrix as a consequence of covering payment.
20. If our financial institution requests Matrix to disclose our personal information in connection with a claim made to correct/investigate an alleged incorrect or wrongful debit or otherwise as required by law, Matrix may disclose the requested information to our financial institution.
21. Matrix will provide at least 14 days prior notice if any terms in this T&C change.
22. All Matrix students are to support the ethos and to abide by the Matrix policies which form part of this agreement and which are available on your website or via the Service Team. This includes but is not limited to:
b. Enrolment Policy
Prior to signing this agreement, we have been given a reasonable opportunity to view Matrix Education Resources Policy on your website or otherwise contact the Service Team for more details.
Matrix reserves the right to amend Matrix policies in its sole discretion from time to time having regard to changes developments in curriculum, the education sector, legal and regulatory amendments, and economic conditions. We and our students agree to abide by Matrix Policies as amended from time to time.
23. All Matrix students are required to behave in a respectful manner to other students and Matrix staff at all times.
24. Matrix reserves the right to suspend or terminate any enrolment at their sole discretion.
25. Class changes can only be made once per term and is subject to class availability at the time of request.
26. The student’s personal property is not insured by Matrix and it does not accept any responsibility for loss.
27. We will be liable for costs incurred by a student intentionally damaging Matrix property.
28. From time to time, Matrix may request that we provide the student’s school exam results, HSC results, ATAR results, photographs, quotes or other text in relation to their studies. We agree to provide such information and documents as requested by Matrix and irrevocably grant Matrix a perpetual and royalty-free licence to use such information and documents. This clause survives termination or other ending of this agreement.
Copyright and confidential information
29. Matrix Academic Resources are copyright and Confidential Information.
30. Matrix Academic Resources are provided by Matrix exclusively for the purposes of Matrix providing education services to Matrix students. Matrix Academic Resources cannot be reproduced, on-sold, published, gifted or otherwise used for any other purpose.
31. We acknowledge and agree we may only use the Confidential Information disclosed to us in a manner that is related to the proper and lawful conduct and performance of obligations under this agreement.
32. We hereby jointly and severally permanently indemnify Matrix against any and all Claims whatsoever, whether legal, equitable, under statute or otherwise, and all other liabilities of any nature (whether or not we Matrix or the student were or could have been aware of them) arising out of or relating to or in connection with any breach of copyright or confidentiality in the Matrix Academic Resources by us, our student(s) (as applicable) or their servants and agents.
33. Without limiting any remedy available to Matrix under this agreement, we must pay to Matrix on demand:
a. the amount of any Indemnified Loss suffered or incurred by Matrix arising out of or in connection with a student or our breach of copyright or confidentiality; and
b. an amount equal to any additional Tax assessable on Matrix arising out of or in connection with the receipt by Matrix of a payment under this clause.
34. Clause 29 to 33 inclusive will not merge on completion or termination of this agreement.
Use and Disclosure of Personal Information
35. The personal information provided at the time of enrolment may be used by Matrix for a variety of purposes including but not limited to:
a. Student administration
b. Student surveys
c. Promotional campaigns
d. The provision of a safe environment for Matrix students
and the personal information may be disclosed to a third party if:
i) Required by the law
ii) Authorised by the law
iii) The parents/carers have consented to disclosing of the personal information
iv) Deemed appropriate by Matrix management team for the purposes of the student’s education, health, care, welfare or development.
36. The information provided to Matrix at the time of enrolment is complete and correct to the best of our knowledge. We also understand that the purposely giving false, misleading or incomplete information may lead to the refusal of acceptance, financial liability for damages or cancellation of enrolment.
Website Privacy Statement
The purpose of this statement is to let you know what information is collected when you visit the website of Matrix Education (‘Matrix’ and ‘the organisation’) and how the information is used.
Personal information collected by Matrix Education (‘Matrix’) through Matrix’s website is handled in accordance with the Privacy and Personal Information Protection Act 1998 (NSW). This Matrix Website Privacy Statement describes the ways in which Matrix deals with personal information and other data collected through the Matrix website.
Users should note that there are risks associated with the transmission of information over the internet and should therefore make their own assessment of risks in the provision of information to Matrix’s internet site.
This privacy statement applies to all publicly accessible pages on Matrix’s website. Matrix does not have any responsibility for the privacy policies or practices of third party sites linked to the Matrix’s website.
What information do we collect?
When you look at the pages on this site, our computers automatically record information that identifies, for each page accessed:
- the IP (internet protocol) address of the machine which has accessed it;
- your top-level domain name (for example .com, .gov, .au, etc.);
- the address of your server;
- the date and time of your visit to the site;
- the pages accessed and documents downloaded;
- the referring site or page;
- the type of browser and operating system you have used; and
- aggregated demographic and interests data.
How do we use this information?
Matrix may use and publish aggregated information collected from its systems to improve its services, including monitoring to prevent security breaches and for research and development to the extent that the information does not identify individual users.
Personal information you provide to Matrix will only be used for the purpose for which it was provided or as otherwise permitted by privacy legislation. For example, if you choose to provide your name and email address when recording feedback on a webpage for the purpose of receiving a response from Matrix, the information will only be used for that purpose.
Matrix acknowledges and embraces the developing nature of online communication, to the extent that it enhances the provision of its services. This statement may be modified from time to time to accommodate these developments.
Access and correction
You have a right to access your personal information held by Matrix. You can also request amendment to that information if you believe that it is incorrect or make complaints about the information handling practices of Matrix or breaches of your privacy by Matrix.
If you have any questions about this website, the application of this privacy statement or a general inquiry about Matrix’s handling of your personal information please contact:
Privacy Contact Officer
P 02 9701 1000
F 1300 133 209
Schedule 1 – Definitions
In this agreement:
“Claims” includes any actions, suits, claim, notice, causes of action, demands, costs (including legal costs and expenses and any existing unsatisfied cost orders), expenses, debts dues, liabilities (including taxes, penalties and interest), damages, losses, proceedings, litigation, investigation or judgments, however they arise and whether they are present or future, fixed or unascertained, actual or continent
“Confidential Information” means the Matrix Academic Resources and all information and materials, in any form, which comes into a student’s possession under, or as a result of or in performance of, the Matrix Education PARENT AND STUDENT AGREEMENT.
“Indemnified Losses” means, in relation to any fact, matter or circumstance, all losses, costs, charges, damages, expenses and other liabilities arising out of or in connection with that fact, matter or circumstance including all legal and other professional expenses on a solicitor-client basis incurred in connection with investigating, disputing, defending or settling any claim, action, demand or proceeding relating to that fact, matter or circumstance (including any claim, action, demand or proceeding based on the terms of this agreement)
“Matrix” and “Matrix Education” means Matrix Education Pty Ltd (ABN 38 090 093 806)
“Matrix Academic Resources” means any printed and online course materials copyrighted to Matrix Education made available to Matrix Education students and includes and is not limited to theory books, workbooks, quizzes and topic tests, short course notes, revision booklets, and online materials on the Matrix Learning Management System (LMS).
“Student” means the child or children enrolled at Matrix.
“Tax” means all forms of taxes, duties, excise, surcharge, contribution, imposts, charges, withholdings, rates, levies or other governmental impositions whether direct or indirect, of whatever nature and by whatever authority imposed, assessed or charged together with all costs, charges, fees, interest, penalties, fines, expenses and other additional statutory charges, incidental or related to the imposition and Taxation has a corresponding meaning
“Term” means the relevant quarter of a calendar year
“T&C” means PARENT AND STUDENT AGREEMENT (this agreement)
“We” means the customer/s, being the student’s parent(s) or guardian(s), as applicable